1. Information Gathering  

In this preliminary phase we gather all necessary information from the customer to determine their exact needs and goals.

2. Needs Identification

This is when the information gathered is discussed among our experienced applications team to determine the right equipment for the job.

3. Quote

We will then send the customer a quote outlining the details of their potential purchase (including preliminary specification drawings).

4. Design/Manufacture

Upon the customer’s approval the manufacturing process begins with final designs to the customer’s specifications.  Updates will be given throughout the building process to keep the customer well informed of our progress.  (Some standard product line items are kept in stock for quick delivery/setup)

5. Approval/Delivery/Set up

Once the completed machine is approved by the customer it will then ship to the job site.  One of our experienced service technicians will set up the machine and make sure it is dialed in to perform under site-specific conditions.  The customer will also be trained on the operations/required maintenance of the machine.

6. Follow Up

We will be in close contact to serve you in any way we can.  Our staff is always a phone call away.  Our engineers are available for technical assistance while our parts department can ensure quick delivery.

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